Shipping & Delivery Policy

Last updated: [20 08 2025]

We ship artwork from Kuwait to local, GCC, and international addresses. Shipping costs and options appear at checkout once you enter your address.

Regions & timelines (business days)

• Kuwait: Processing 1–3 days · Delivery 1–3 days

• GCC (e.g., KSA, UAE, Qatar, Bahrain, Oman): Processing 2–5 days · Delivery 3–7 days

• International: Processing 3–7 days · Delivery 7–14 days

Framing, large works, commissions, or exhibitions may require additional time. We’ll notify you if timelines change.

Carriers & tracking

We use reputable carriers (e.g., DHL/Aramex/UPS). You’ll receive tracking by email/SMS when shipped.

Packaging & insurance

Artworks are packed professionally (tubes/crates/flat boxes) and shipped insured. Please record unboxing for claims.

Duties & taxes

International orders may incur customs, duties, or VAT charged by your country. These are paid by the recipient and are not included in ROA’s prices unless stated otherwise.

Delivery issues

• Damaged package or item: Contact us within 48 hours of delivery at [team@roa.studio] with photos/video of the box, label, and artwork. Keep all packaging.

• Lost-in-transit: We’ll open a carrier claim and support you with a replacement or refund where possible.

Address changes & failed delivery

If you need to change the delivery address, email us before shipment. If a parcel returns due to incorrect address or failed delivery attempts, we can resend (additional postage may apply).

Pre-orders, exhibitions & commissions

Works marked Pre-order / Commission / Exhibition piece ship on the indicated date or after the exhibition ends. We’ll confirm timelines via email.

 

Thank You 

Roa's Team